Cancellation & Returns

How can I Return / Exchange a defective / wrong product?

1. Login to your account on Desktop / Mobile Website. Click here to login.
2. Enter your email address and password. Incase if you have forgotten your password then click here. You will receive an email to reset the password.
3. Once you are logged in, Go to My Orders and Select Your Order to Return.
4. Click On I agree button after reading the return policy.
5. Select the items you want to return and quantity of items.
6. Select an option from the Reason menu, and then add any additional information in the Notes box.
7. Select a refund / replacement / Coupon option from the refund menu.
8. Upload image of product in case your reason for return is defective/wrong product/print color mismatch and submit the form
9. If your order payment mode was Bank Deposit or Cash On Delivery, you will have to enter your bank details for NEFT to Bank Account.
9. After submission, our team would review the images and revert within 48 hours.
10. Once the images are approved, the reverse pick up will be generated.
11. The reverse pick up will be completed in the following 72 hours.
12. Post pick up the refund / replacement / Coupon request will be in action.

Know More About Our Return Policy

1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.

2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions:
– Item was delivered to you in a damaged / defective condition.
– Item was not as per the image displayed on the website.

3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

4. The cost of return shipping will not be covered by Morusonline.com. Only in case of damaged products or products that are received wrong, Morusonline would cover the return shipping costs up to Rs. 100 in cases of Self Return.

5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Morusonline.

How do I cancel an order?

The order can be cancelled within 24 hours from the time of order placement.
To cancel the order please contact the Customer Support

How much time does Refund take?

All Refunds are processed in 10-15 working days.
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below is the details required to process refund.
Domestic:

1. If payment is made via credit/debit card – Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery/Cash Before Delivery – Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

How can I know the status of my refund?

• For cancellation before shipping, refunds are processed in next day.
• If the order has been shipped. refund will be processed as soon as the order has been returned.

What are the modes of refund available after cancellation?

We offer refund methods as per your payment mode.
• Wallet – Available for orders on Android only.
• Back to source – In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
• NEFT transfer – Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.
• Store Credit – In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.

Order

How to place an order?

Shopping from us is easy!
Select the product you’d like to buy. Create a login or proceed with guest login:
• Add products to your cart or just hit Buy Now
• Choose or Add delivery address
• Add a working phone number and email address.
• Use a preferred payment mode and confirm the order

www.Morusonline.com

Happy shopping.

What is 'My Account'? How do I update my information?

It is easy to update your Morusonline.com account and view your orders any time through ‘My Account’.
‘My Account’ allows you complete control over your transactions on Morusonline.com
• Manage/edit your personal data like address, phone numbers, email ids
• Change your password
• Track the status of your orders

How to track my order?

You can view the status of your order by going on your Order Acknowledgement page.

1. Please visit this link: http://www.morusonline.com/pages/track
2. Enter Your Order Number and Click Track.
· You will be redirected to your Order Acknowledgement Page.

Please find below the status definitions for your order.

Status of Order:

a) NEW – Your order hasn’t been processed yet.

b) PENDING – Your order has been processed and is waiting on the designer to dispatch your order.

c) DISPATCH – Your order has been dispatched. You should receive or should have received an email at this point with the tracking Information. Please visit Courier partners website to get latest update on where your courier has reached.

d) COMPLETE – This is an estimate that you have received your package and order has been marked as complete by the designer. Please contact us immediately in case you have not yet received the item

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as ‘Out of Stock’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Morusonline.com

Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns

My order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you.
You can also track its status by visiting My Orders

Will the delivery be re-attempted if I’m not able to collect my order the first time?

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

I found the package open and the product seal broken. What should I do?

You can request for the item to be replaced or returned by visiting My Orders. Use the ‘Return’ option here & fill out the details of the issue so that we can help you. Also share the photos of the product which is seal broken.

What should I do if my order is approved but not yet dispatched for a long time?

Please contact our Customer Support so that we can look into this.

How do I know my order has been confirmed?

We’ll send you an e-mail & SMS once you’ve successfully placed your order! We’ll also let you know as soon as the seller ships the item(s) to you/warehouse along with the tracking number(s) for your shipment(s).

I haven't received the invoice for my order.

A hard copy of the invoice is sent along with your order. If you have not received a hard copy you can request for a soft copy by Contacting Us

Why am I not able to track my order?

Please check after 24 hours as the tracking ID for your order will take some time to be activated once it’s shipped.

Can I change the delivery date of my order?

Unfortunately, we are unable to honor requests for specific delivery dates, however rest assured that we will deliver by the promised delivery date.

Payments

How can Domestic Customers make a payment?

Yes – You can pay online.
1. Using your Credit Card/ Debit card / Netbanking / Cash Cards

We accept payments made using Visa/MasterCard/American Express/Maestro
To pay using your credit/debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the reverse of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password or OTP.

2. Cash on Delivery – Please check service available on your shipping pincode

3. Using direct Netbanking to our bank account

Our bank details are:
Name: Holly Overseas Inc.
A/C No. : 02320102316
Bank Name: The Kalupur Co op Bank Ltd
Branch: C.G.ROAD – AHMEDABAD
IFSC Code: HDFC0000626

What is Cash on Delivery?

With Cash on Delivery (CoD), you can pay for your order in cash when it is actually being delivered.
You can also pay with your Credit or Debit card if the courier person is carrying a card machine.

Indian Debit Card / Credit Card Failure

In the case while making the payment, amount is debited and you get a cancellation email, then the amount is reversed back to your account within 72 hours .
In case the amount is not reversed please contact us with the payment details so that we can check from our end.

Wallet

What is Wallet?

You can save your money in 2 forms
Referral amount: Your loyalty points gets added to this field.

Credit amount: If you return an item you have the option to credit your order total in your wallet.

How to use wallet?

• How to use wallet?

Login to Morusonline Account using desktop
View the Morusonline credit under: Menu > My Wallet
Desktop
View the Morusonline credit under: My Account > My Wallet
Referral amount: You have the option to use your referral amount on your cart. At a time you will be able to use 20% of your referral.

Credit amount: You can use the full amount present in this field on your order total. This option is available once you checkout from the cart.

Shipping

What is the estimated delivery time In India?

The estimated delivery time in India is 7-10 Calendar/Working Days

What are the shipping charges for deliveries in India?

There are NO shipping charges for deliveries in India. Shipping is absolutely FREE.
In case COD (Cash On Delivery) is selected then there will Cash On Delivery charges.

What is Octroi ? Why is courier company asking me to pay Octroi - India ?

Octroi charges are levied by state governments when product enters the state. It is a charge for allowing transit of good through the jurisdiction.

Any Octroi charges asked by the Courier company is payable by the Customer. Courier company will collect the Octroi amount from the recipient at the time of delivery. A receipt for the same will be provided.

Octroi is charged in following states:
Maharashtra

Deliveries within India

Morusonline delivers orders to all pin codes via Fedex, Bluedart , DTDC and other courier partners.
Pincodes that are not covered by Fedex, Bluedart & DTDC are shipped via Speed Post / India Post.
Feel free to place your order and we’ll make sure it gets delivered to you on time!

Disclaimer

Disclaimer on Apparels purchased from Morusonline.com

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. Also there may be Slight difference in the design and pattern as compared to the picture shown on the the website.
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. Morusonline.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.
It is practically impossible for Morusonline.com Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
We wish to clarify and ascertain that every customer who orders any outfit from Mirraw.com is aware of this genuine problem. While ordering on internet, we suggest that customers should be extra careful of following –
1.Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no full proof solution to this problem is available at the moment.
2.Many a time’s green and blue shades also overlap. Same is the case with off-white, white and cream colors.
3.Sea Green color sometimes looks Aqua blue and the other way around.
4.Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

5. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom, hand weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.
Beads and Sequences missing or Coming off We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down.
Your are deemed to have accepted the terms and conditions. Morusonline.com reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

Others

Contact Information for Order Related Queries

For any order related issues or queries, please find the contact information as mentioned below:
www.morusonline.com/pages/help_center
Please allow a Turn Around Time of 24-48 hours for email resolutions.

Phone Number : +91 7575078708
Working Hours : (Monday to Saturday) 10:00am – 07:00pm
Email Id: Support@morusonline.com

For emails please allow a Turn Around Time of 72 hours for resolution.