Cancellation

How do I cancel an order?

The order can be cancelled within 24 hours from the time of order placement.

 

To cancel the order please contact the Customer Support

What are the modes of refund available after cancellation?

We offer refund methods as per your payment mode.

Wallet – Available for orders on Android only.
Back to source – In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
NEFT transfer – Available for all Cash-on-Delivery and Cash Before Delivery orders. As per policy, cash refunds are not possible.
Store Credit – In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase

Cancellation & Returns

How can I Return / Exchange a defective / wrong product?

1. Login to your account on Desktop / Mobile Website. Click here to login.

2. Enter your email address and password. Incase if you have forgotten your password then click here. You will receive an email to reset the password.

3. Once you are logged in, Go to My Orders and Select Your Order to Return.

4. Click On I agree button after reading the return policy.

5. Select the items you want to return and quantity of items.

6. Select an option from the Reason menu, and then add any additional information in the Notes box.

7. Select a refund / replacement / Coupon option from the refund menu.

8. Upload image of product in case your reason for return is defective/wrong product/print color mismatch and submit the form

9. If your order payment mode was Bank Deposit or Cash On Delivery, you will have to enter your bank details for NEFT to Bank Account.

9. After submission, our team would review the images and revert within 48 hours.

10. Once the images are approved, the reverse pick up will be generated.

11. The reverse pick up will be completed in the following 72 hours.

12. Post pick up the refund / replacement / Coupon request will be actioned.

Know More About Our Return Policy

1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.

2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions:

– Item was delivered to you in a damaged / defective condition.
– Item was not as per the image displayed on the website.

3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

4. The cost of return shipping will not be covered by Morusonline.com. Only in case of damaged products or products that are received wrong, Morusonline.com would cover the return shipping costs up to Rs. 100 in cases of Self Return.

5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Morusonline.

How do I cancel an order?

The order can be cancelled within 24 hours from the time of order placement.

To cancel the order please contact the Customer Support.

How much time does Refund take?

All Refunds are processed in 7-8 working days.
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below are the details required to process refund.

Domestic:

1. If payment is made via credit / debit card – Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery / Deposit – Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

How can I know the status of my refund?

For cancellation before shipping, refunds are processed immediately
If the order has been shipped then refund will be processed as soon as the order has been returned.
My return was picked up but I haven’t received my refund yet?

Refund will be initiated after we receive the item and it passes the quality check.

Refund time depends on the mode of refund.

Bank Refund
7 – 9 calendar days

Online Refund
7 – 9 calendar days

Wallet Refund
24 – 48 hours

Coupon Refund
24 – 48 hours

What are the modes of refund available after cancellation?

We offer refund methods as per your payment mode.

Wallet – Available for orders on Android only.
Back to source – In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
NEFT transfer – Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.
Store Credit – In this case, the amount will be refunded in the form of store credit which can be availed in the next purchase.
Can I change my shipping after placing the order?

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.